Each piece of Anne Sportun jewellery is carefully handmade in our Toronto studio. Items not on hand at the time of order will ship in approximately 4-6 weeks from the order date. If you have specific time requirements, please let us know at the time of your order and will do our best to accommodate them, call 1-844-363-4114 or email firstname.lastname@example.org. You will receive confirmation of shipment when the order is sent. If you need your jewellery sooner, please contact us to see how quickly we can accommodate you.
We offer complimentary shipping with purchases over $500 within continental North America.
UPS Insured Shipping to the US (3-7 business days) – $30.00
UPS Insured Shipping within Canada (3-7 business days) – $25.00
Returns & Exchanges
We want you to be thrilled with your purchase however if an exchange is necessary, we are happy to accept most items for exchange or store credit within 14 days. All returned items must be in original condition and accompanied with the original sales receipt. As our work is all handmade we do not provide full refunds. All sale items are final sale.
Custom orders, orders that accommodate any variations or changes (including sizings) are non-refundable and all sales are final. Items purchased from a store must be returned to the original store where purchased.
For purchases made online, please contact us at 1-844-363-4114 or at email@example.com for a return authorization number. Please know we will not accept any returns without this number.
We allow 48 hours to cancel your order in order to obtain full refund. Otherwise a credit note will be issued for the value of your order. Any questions or concerns can be emailed to firstname.lastname@example.org or you can reach us at 1-844-363-4114.
Warranty / Guarantee
Our hand-made pieces are made with care using the finest materials and inspected to be free from known defects. We offer a lifetime warranty against manufacturing defects. In order to determine a manufacturing defect, we will have to inspect your piece. If another jeweller works on your Anne Sportun Jewellery our warranty is void.
We do not warranty stone damage, breakage or loss. We suggest you insure your jewellery against loss, damage and theft. *Proof of purchase must accompany items being returned for Warranty work. Shipping charges may apply.