Warranty & Repairs
Warranty - Anne Sportun designs
Our handmade jewellery, crafted in our Toronto studio, uses the finest materials and undergoes thorough quality inspection. We offer a warranty against manufacturing defects and craftsmanship-related deficiencies, which typically become apparent within the first year of wear.
Please note that our warranty does not cover damage resulting from normal wear and tear, such as scratches / abrasions, metal wearing down or warping from weight / pressure / improper wear, damage to stones, etc. We strongly advise removing your jewellery during activities like working out, playing sports, gardening, lifting heavy items etc. Proper storage of your jewellery is important. We also recommend annual inspections to prevent stone loss, as settings can loosen over time with regular wear.
Kindly be aware that any alterations made by a goldsmith not approved by Anne Sportun will void the warranty.
Repairs - Anne Sportun designs
To begin the repair process for any Anne Sportun piece, please either contact the fine retailer where you originally made your purchase or email our customer service directly at store@annesportunjewellery.com.
When contacting us, please include your name, a detailed description of the item and its issue, a photo, and proof of purchase.
If we are able to repair your piece, we will issue a Return Authorization (RA) number along with specific shipping instructions. Please note that we do not accept returns without an RA number. Shipments that do not adhere to our provided instructions will not be opened and will be returned to the sender.
Once your item is received, we will provide a repair quote within approximately two weeks. The client is responsible for all associated repair charges, including service and shipping fees. *Repairs may take 4-6 weeks to complete.
Warranty & Repairs - Featured designers
Anne Sportun carries items from various designers, each with their own specific processes for warranty and repair. Should an issue arise with your piece, we are here to guide you through the appropriate steps.
Fine jewelry items: Repairs are often possible, either in-house or by the original designer (dependent on repair and designer). Please note that most repairs are due to general wear and tear and are typically at the customer's expense. Manufacturer defects, such as structural issues or gold porosity, are rare and usually become apparent within the first year of wear. Our goldsmiths can easily identify such defects upon inspection.
Gold Plated Costume / Fashion jewellery items: Generally not repairable. The materials used are not designed for extensive wear and subsequent repair, meaning these pieces have a natural lifespan after which they cannot be fixed.
Silver pieces may be repairable. Due to silver's soft and pliable nature, these items are prone to scratches and breaks with wear and tear. Silver is also susceptible to tarnishing.